Refund Policy

Last Updated March 1, 2025

We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers’ feedback. When we do make changes to this Policy we will revise the “last updated” date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Print Perfekt Solutions the current Returns/Refund/Reprint Policy will apply.

All complaints must be submitted within 3 calendar days of delivery. We reserve the right to request samples of any allegedly defective merchandise prior to any resolution.

Eligible For Refund:

• Orders canceled before entering production.
• Error on the part of Print Perfekt Solutions

Not Eligible For Refund:

• Customer errors (e.g., typos in artwork or uploaded files).
• An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer’s expense if requested).
• Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
• Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
• Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
• Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.

How To Request A Refund

Contact our team via email at info@printpsolutions.com within 3 days of delivery.